Whitestone Media Group - Terms and Conditions

The following terms and conditions apply to all services provided by Whitestone Media Group Ltd to the Client.
Please be sure to read them carefully as any purchase or use of our services implies that you have read and accepted our terms and conditions.

1. Web Design
2. Hosting
3. Videography
4. Social Media
5. Print
6. All Other Services

Definitions

The Client: The company or individual requesting the services from Whitestone Media Group Ltd.

Whitestone Media Group Ltd: Primary designer & developer.

The Project: Web design, or other computer-related services being provided to the Client by Whitestone Media Group Ltd.

Project Completion: Completion of components outlined in project breakdown.

Launch: Upload to the server or release of materials to the Client.

Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Agreement

Whitestone Media Group Ltd will commence work only after reaching a mutual agreement with the client through email, phone, mail, or fax. An ‘order’ constitutes a written or verbal contract between Whitestone Media Group Ltd and the client, including agreements made over the phone or email. It is the client’s responsibility to please review the project proposal, cost breakdown, quote, terms and conditions thoroughly to ensure all details are captured, understood, and agreed upon by both parties before work begins.

Timeframes

Unless the client and Whitestone Media Group agree otherwise, project completion may take 1 to 2 months after all necessary content is received from the client. This includes, but is not limited to, copies of the business logo, photos, text and contact information. The timeline may also be impacted on the project’s scale. Whitestone will discuss expected timeframes with the client before starting. Whitestone will complete projects as soon as reasonably possible and will make their best efforts to stick within the estimated timeline.

We ask that you please understand in order to produce high-quality work sufficient time must be allocated for each project.

Website Content

For Whitestone to complete your website project on time, we require you to provide all necessary content – including logos, text, images, and other relevant materials – within 4 weeks of your initial payment, unless it has been agreed otherwise over the phone or via email/text/Whatsapp.

We must schedule our work carefully to ensure the timely completion of each client’s website. If we do not receive your required information within the agreed timeline, resulting delays may force us to turn down other work. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result we may impose a surcharge of up to 10% on your project.

If you fail to supply the required information, we reserve the right to close the project and retain any monies paid.

If you could please provide your materials promptly, we will be able to deliver a high-quality website on schedule.

Please Note: We are happy to accept text via PDF, Word Document, Email, WhatsApp and Facebook Messenger. We cannot accept text via iPages. When sending photos please send them via Email, Dropbox, WeTransfer, Google Drive or OneDrive to keep the photo files as high-quality as possible. Photos sent via Whatsapp or Facebook Messenger will likely be too low quality for use on the website.

If the Client would like us to provide a system that they can upload content to, please let us know and we will provide you with a link to do so.

Website Design

Though we strive to keep every website and all scripts and programs error-free, Whitestone Media Group Ltd cannot be held liable for any losses resulting from malfunctions, if they do occur at any time, on the website or any part of it.

The website, graphics, and any programming code will remain the property of Whitestone Media Group Ltd until the client pays all outstanding accounts in full, unless the client previously provided them. For example, Whitestone has transferred the Client’s existing website over onto Whitestone’s server from another provider.

All scripts, CGI applications, PHP scripts, and software (unless otherwise agreed) written by Whitestone Media Group Ltd. remain the copyrighted property of Whitestone Media Group Ltd., and may only be commercially reproduced or resold with express permission from Whitestone Media Group Ltd.

Whitestone Media Group Ltd cannot be held liable for copyright infringement resulting from materials submitted by clients. We reserve the right to reject any copyrighted material unless sufficient proof of permission to use it is provided.

The client will provide Whitestone Media Group Ltd with all required materials as soon as reasonably possible (required within 4 weeks of initial payment, as written above, unless agreed otherwise) to complete the site to the agreed-upon standard and meet the established deadline.

Whitestone Media Group Ltd cannot not be liable for any costs incurred, compensation sought, or loss of earnings claimed by clients resulting from a failure to meet agreed-upon deadlines.

Whitestone Media Group Ltd cannot be held responsible for any disputes between site owners and clients or for any wrongdoing by site owners.

Whitestone Media Group Ltd cannot be responsible for any costs, compensation, or loss of earnings that may result from the site, its servers, software, or other materials provided by its agents being unavailable.